Frequently Asked Questions
We are based out of New Albany, Indiana. As for where we are located, wherever our trucks are! If you have a project for us, we’d like to be located at your house for that.
Yes. Both in Indiana and Kentucky.
Yes, two million dollars insured.
Absolutely. Start here.
Cash, check, and major credit cards.
Yes, we guarantee all of our craftsmanship. We’re not in the habit of receiving callbacks, however, if you ever have a problem let us know and we will take care of it immediately.
We pass on the manufacturer’s warranty for all products we purchase for our clients. Some of these are lifetime warranties, others typically range from 20 to 40 years.
Products are things you provide. Items that have a “finish” – look, texture, color, etc., that you like. Tubs, vanities, sinks, faucets, tile, paint colors, light fixtures, anything that uniquely defines you. Materials we provide and include lumber, electrical wiring and parts, plumbing pipes and parts, insulation, drywall, drywall mud, trim, ceiling paint (unless a color other than flat white is desired), grout, glue, screws, etc. – basically anything that does not have a “finish”.
Yes and no. We do not have architects on staff, we do however have relationships with architects and artectural firms. We do have interior designers, project managers, and various trade professionals on staff.
Yes. If you contract us to do your remodeling projects we include up to four hours of design and consultation service. If you need more help than that we do chage a nominal dee.
Our free remodeling estimates include a detailed written scope of work and a line by line item of what we will be doing for you. And if there is anything you want to do yourself, for example; paint, just uncheck the box next to that line item and the cost is removed from the total project. At times, when necessary, we will provide line drawings for you to review, this is handy when reconfiguring the layout of the space to be remodeled.
During our free consultation with you, we will discuss the duration of your project and the key elements in completing your project in a timely manner. For your remodel, we will need full access to your home during the remodel during regular work hours (Monday through Friday, 8 am – 6 pm). We will not begin work on your home until all the materials and your products have been received. Our company policy is to stay on your project until completion once we have started construction.
Typically, in larger remodeling projects, we may subcontract drywall hanging and finishing and sometimes painting. The subcontractors we work with have all worked with us for several years. They are all licensed and insured and covered under our license and insurance. Our hourly employees are all journeymen, which means they are skilled workers who have completed an official apprenticeship qualification in their trade (I.E., electrical, plumbing, tile setter, wood refinisher, etc.). If you need additional service providers to complete your project, just ask; we’re sure to know someone good.
Construction is messy. It is dirty and dusty. However, we respect your property by laying down clean tarps, hanging plastic to seal off areas not in the construction zone to minimize dust, and by cleaning the work space and traffic areas daily.
Any work that will result in an additional cost will be processed through a Charge Order. We have hand written Change Orders to sign and/or also post all Charge Orders to our scheduling software for you to provide digital signatures on all items. You will always know where the overall project cost stands. This eliminates the “surprises” at the end of your project and allows you to make sound financially decisions.
We have been serving homeowners in Louisville, Kentucky and Southern Indiana Since 1990.
- Licensed Contractor in Indiana and Kentucky
- Certified Aging in Place Specialists
- Certified Tile, Stone & Wood Installers
- Authorized Schluter®-Systems Installers
- Lead & Mold Abatement Accredited
- Better Business Bureau (BBB) A+ rated
PRODUCTS, if any, are to be paid for at the time of ordering.
A Payment Schedule associated with Milestones will be provided on projects greater than $10,000 A 50% deposit is required.
Balance due upon completion.
Check, Credit Card, or Cash accepted:
Make Check payable to Flooring Masters If paying CASH (not a check), save 5%. This discount does not apply to PRODUCTS.
Any home constructed prior to 1978 falls under the federal RRP rule. It is enforced at the federal level. We are licensed to comply with all federal and state requirements.
Many factors go into pricing a remodeling job. The most obvious is making sure all estimates have the same materials and scope of work. If you cannot understand all the information, go back and ask the contractor for clarification. If you cannot get satisfactory written results, eliminate that contractor from future bidding. Ideally, you want to compare “apples-to-apples”. Quality of work is hard to show in a written estimate and is also a factor in costs. This part of the cost difference is usually only confirmed by calling references and/or visiting jobs the contractor has completed. Check references for work completed years ago to see how their works stands up to the test of time. When a contractor carries all the proper and required licenses and insurances, his prices will be higher than a “Chump in a Truck”, “fly by night”, or “working for beer money” contractor – typically a “handyman” at best who is not certified in anything, licensed, or insurred.
