What made you consider Flooring Masters for your project?
I just looked online. They had a bunch of 5 star reviews, and that’s why I chose them. Ralph returned my call promptly and was very easy to work with.
Would you consider us for your next project?
Absolutely.
Where did you hear about us?
Website.
How would you rate our company compared to other remodeling companies?
We don’t have much comparison since it’s been a while since we did any remodeling. Ralph is a very kind person. We are aging and needed someone who is patient with us. Ralph was never condescending while explaining things, and if we had a question he was very prompt to answer it.
Did we finish your project in a timely manner?
Yes, and it was beautiful.
Do you feel we properly respected your home during our visit? How could we improve?
Absolutely. Definitely. If we did have questions he treated us with respect and explained things very patiently with us. We couldn’t decide what we wanted so we bought 2 sets of tile. The same day I sent Ralph a text for his expert opinion and he came to help us choose that very evening.
On a scale of 1-10, how would you rate our finished product?
10-10-10 We didn’t know what it was going to look like. We looked at a sample, but you cant see the finished product that way. It was scary, but Ralph did a better job than we ever even expected.
How likely would you be to refer us to a family or friend? Why?
Definitely. I have already recommended him to friends for a backsplash, and we told him that. We even have another project working with Flooring Masters.
Would you be willing to leave us a review telling others how your project went?
Sure.
Did we communicate with you to the best of our ability, if not, what could we improve?
Yes.
Was there anything else you think we could improve upon?
I really don’t. I don’t have anything negative to say at all. We were really worried about it, but Ralph made it simple.
At any point during your project did you feel unsatisfied? If the answer is yes, could you please explain?
No, not at all.
Was our pricing upfront? How about compared to other companies?
Definitely was.
Are there any stories about your experience you’d like to share or anything else you’d like to add?
We had to leave several times while he was there. We had appointments and felt very comfortable leaving him in our home. The finished project took my breath away after the first day. On the second day with the grout they were both amazed at how happy I was. So many times you get something done and people aren’t nice, they’re not happy to work with you, but Ralph was happy to be there and we were overjoyed with everything.
