Bathroom: Jason & Georgette

What made you consider Flooring Masters for your project?

We were looking to remodel our master bathroom. It was trial and error, asking friends for recommendations, then we looked for a reputable company online. Flooring Masters came up. They were our second estimate for the bathroom remodel, and we weren’t happy with the first. The options for what that company could do for us were very narrow, and Flooring Masters was totally open to giving us what we really wanted. They were 25% cheaper, let us obtain materials ourselves, and were much more flexible. Even when we made changes after the remodel had started.

Would you consider us for your next project?

Absolutely!

Where did you hear about us?

From a Google search.

How would you rate our company compared to other remodeling companies?

We had a contractor do a remodel for us before we found Flooring Masters. We were very dissatisfied and had to have it redone. Flooring Masters was fantastic. 

Do you feel we properly respected your home during our visit? 

They were very clean and always cleaned at the end of the day. When they were remodeling the bathroom we had to go through there to reach our closet. They protected it and kept access open to it. Very respectful. I wouldn’t have even known they were here without the construction noise. 

How would you rate our cleanliness? How could we improve?

This is answered in the previous question.

Did we finish your project in a timely manner in your opinion?

Flooring Masters finished the project very quickly once the materials got there, and they remained flexible when we had delays on materials.

On a scale of 1-10, how would you rate our finished product?

Definitely a 10!

How likely would you be to refer us to a family or friend? Why?

We have already. We are very happy with the finished product and Flooring Masters is great to work with.

Would you be willing to leave us a review telling others how your project went?

Yes.

Did we communicate with you to the best of our ability, if not, what could we improve?

The communication was great. Ralph kept us updated on everything, and we felt comfortable the whole time. 

Was there anything else you think we could improve upon?

No. Flooring Masters exceeded our expectations.

At any point during your project did you feel unsatisfied? If the answer is yes, could you please explain?

We had an issue once everything was complete, there was an oddity with overflow and water pressure. I called Ralph about it, he took my call even though he was on vacation. They fixed the problem immediately after their return; within 24 hours. We were their first stop Monday morning. 

Was our pricing upfront? How about compared to other companies?

Yes, even when we changed plans during the project, Ralph communicated the price changes with us immediately.

Are there any stories about your experience you’d like to share or anything else you’d like to add?

We appreciate that it is a family-owned business and that they work together well. They made us feel comfortable, like part of the family. They are very welcoming people. The communication was outstanding, and Allison went above and beyond by contacting her brother to build a custom cabinet for us. James with Sprigler Custom Cabinets also did a great job.